ov-assertiveness

Assertiveness

Duration: 2 days

Course Aims

This course aims to help participants maintain effective working relationships with colleagues and customers by identifying what constitutes assertive, and non-assertive behaviours, developing an understanding of the barriers to assertiveness, and encouraging the use of assertive communication techniques.

Programme Outline

Day 1
Introductions
What is assertiveness?
Rights and responsibilities
Assertive statements
Active listening
Developing self confidence

Day 2
Making requests
Saying 'No!'
Giving and receiving feedback
Handing disagreement and conflict
Handling difficult situations
Action planning
Review and close

Course Objectives

By the end of the course, participants will be able to:

Identify the differences between aggressive, assertive and submissive behaviours and what effects these behaviours produce
List the rights of individuals in their relationships with others
Make use of assertive statements and employ active listening
Identify the barriers to assertiveness and employ strategies for developing self confidence
Behave assertively in a variety of different situation.

Management Skills Training

Interpersonal Skills Training